All Policies

Welcome to Canine-eg. Please read our store policies carefully before using our website or placing an order.

Privacy Policy
At Canine-eg, we value your privacy and are committed to protecting your personal information. Any information you provide while using our website, placing an order, or contacting us will be used only to process your order, provide customer support, improve your shopping experience, and comply with legal obligations.

We may collect personal details such as your name, phone number, email address, billing and shipping information, and order details. We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers when necessary to complete your order, such as shipping providers or payment processors.

By using our website, you agree to the terms of this Privacy Policy.

Refund Policy
At Canine-eg, customer satisfaction is important to us. If you receive a wrong item, a damaged item, or a defective product, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Due to the nature of dental and medical-related products, returns are accepted only for unopened, unused, and sealed items in their original packaging, unless the item is defective or delivered incorrectly.

Items that have been opened, used, or damaged after delivery may not be eligible for return or refund.

To request a return or refund, please contact us with your order details and clear photos if needed.

Approved refunds will be processed according to the original payment method or as agreed with the customer.

Shipping Policy
Canine-eg aims to process and ship orders as quickly as possible. Orders are usually prepared after confirmation and shipped within our working business schedule.

Delivery times may vary depending on the customer’s location, product availability, and shipping conditions.

Shipping fees, if applicable, will be shown during checkout or confirmed before delivery.

Please make sure your contact details, shipping address, and phone number are entered correctly to avoid delays.

If you have any questions about shipping, returns, or privacy, please contact us:

Email: info@canine-eg.com
Phone: 01001112395